Have you seen these pictures making their way around the Internets? 😉
Yeah, I know it’s childish of me to pile on but this is the kind of thing that spreads faster than strep. The days of protecting your image and brand are OVER. Not just for BP, but for all of us. You can’t protect it; you have to sit up, take your lumps like a man (pardon the sexism), own what you did if you screwed up, do everything you can to make it right. Don’t take shortcuts or b.s. your customer (I’m talking to you, Toyota and you, Sigg, and you, BP) because we’re onto you and we will tell all our friends who will tell their friends and so on and so on and so on.
And you will live in infamy forever.
I still have businesses tell me they don’t want a Facebook page or a blog because they’re afraid they’ll get negative comments. Seriously? That’s what you’re worried about? The COMMENTS? How about the actual issues your customers have? Address them. And you know what? When you address them forthrightly in a public forum, most people will forgive you and even reward you for doing the right thing.
Having said that, I think it’s too late for BP. What do you think? Any shot of damage control here or are they done?