Where You Grow From Here

King of Pop or Not?

June 26th, 2009

I’ve actually had people ask if I was going to blog about Michael Jackson’s passing which surprised me a bit. I know this blog is random-y and all but I don’t have much to contribute to the conversation, except this: the moniker “King of Pop” was given to him by his public relations people. The media did not dub him that. It did not rise up organically. His press people used to tell the media that if they wanted to use his likeness in a promo (say they were going to feature an interview with him on “20/20″), they could not use it unless they referred to him as the “King of Pop.”

Cross posted at Random Neural Firings.

Facebook Fan Pages

June 22nd, 2009

Did you know that your business can have a fan page on Facebook?  It’s a great place to interact with your customers (or allow them to interact with one another), share exclusive content or deals, and continue developing those all-important relationships.  And lest you think Facebook is just for kids, think again.  70% of Facebook’s users are between 18 and 44.

Some well-known Facebook fan pages include:  Whole Foods, Victoria’s Secret, and Red Bull.  But it’s not just the big brands with a presence; small companies are setting up fan pages, too.  Look for inspiration at Zutano’s Facebook fan page. They do a great job of interacting with their fans, creating Facebook-only contests, and posting fun, behind-the-scenes photos of their staff.  Or check out Positive Parenting Solutions. They have useful tips and special offers.

We’ve been working on our Facebook fan page.  Please take a look and fan us!  We’re going to have a Facebook party on our fan page next Wednesday, July 1st.  Join us from 10:00 a.m. to 3:00 p.m. and win great prizes like Amazon gift cards.

Fun on a Friday – Simply Awful Father’s Day Cakes

June 19th, 2009

This will be my husband’s first Father’s Day and I can’t think of a better way to honor him than with one of these cakes. Actually, I can think of a lot better ways, but these are at least funny!  As always, Jen at CakeWrecks has the funny goods.

Marketing the Iranian Revolution

June 18th, 2009

MirHossein Supporter  on TwitpicOn this subject, I know so much, and yet, so little. I know what most of you know from watching the news, following the tweets, reading the blogs. I know a little more because I’m half-Iranian and lived there as a kid for three years before the Revolution. I’m not sure that experience gives me any meaningful insight, but I feel as if I know the people, understand their passions, and share their longing for freedom.

I could weigh in on the current uprising, the politicians, the process, the government, the mullahs, but there are smarter, more informed bloggers and reporters (See Andrew Sullivan, the Lede, Nico Pitney)  that can better educate you on those topics. So while I am blown away by the movement, and the courage of the protestors, what I want to write about today is the marketing of the movement.

Time magazine calls Twitter the “medium of the movement.” Much has been said about how Iranians are using Twitter to communicate with one another and with those of us outside the country who are watching. They are using it as an organizing tool (tweeting out what time and where the protests are occurring) and as an information-dispenser (tweeting out in real time what is happening, the beatings, the violence, the non-violence, etc.). The government shut down texting and almost shut down the Internet (they slowed it down to low, dial-up speeds to discourage people from uploading videos), but folks were able to use Twitter. And because the regime is monitoring Twitter, folks outside of the country helped the Iranians set up proxy servers to hide their Internet trails.

I’m sure Tom Friedman would call the revolution “flat.” In the past, when people protested (think Tiananmen Square), all most of us could do was helplessly watch it on TV. Today, Americans are engaged with the protestors, setting up the proxy servers, retweeting their news and information, helping to spread the news and photos to the world, all in defiance of the Iranian government. While we aren’t physically there, we are able to show our support, albeit limitedly. Hence, the “flat” world.

” . . . as a medium gets faster, it gets more emotional. We feel faster than we think. But Twitter is also just a much more personal medium. Reading personal messages from individuals on the ground prompts a whole other sense of involvement.” – NYU Professor Clay Shirky

It really is remarkable how the Internet has changed things. Before, if a government clamped down on its citizens, we might hear rumors and whispers. Today, we have thousands of cell phone pictures and videos distributed online almost immediately. We have real time, unedited “man on the street” reports in the form of tweets and blog entries. We have Facebook updates from the incumbent candidate and his opponents, like Mousavi. The Ayatollah reportedly even has a Facebook page.

What we don’t have enough of are reporters in the region, giving it all context. Most of what we’re receiving is raw and unedited, so “buyer beware.”

The protestors are controlling the conversation right now. From a marketing standpoint, whoever controls the conversation “wins.” If I jump out of the box and claim that I’m supporting freedom, I’m automatically implying that you aren’t. If I get a whole bunch of people to agree with me – and find a way to get that word out – then guess what? I’m the freedom lover and you hate freedom. This is what we call positioning. And in the battle for the minds, the protestors are winning right now in spite of the government’s vast tools (they control the mass media and are reporting little on the protestors, they control the army, etc.). Social media has allowed the protestors to spread their news quickly all around the world. And the world is watching.

There is a lesson here for marketers as well. While we talk about social media and help our clients develop programs, at the end of the day, WE DON’T CONTROL THE CONVERSATION. The users do. We can set up the Facebook fan pages, the Twitter accounts, build initial followings, and create promotions to draw attention to our efforts. But at the end of the day, the people decide what they’re going to talk about and how often they’re going to talk.

And as the Iranians have shown us, if the people are passionate about their subject matter, nothing will stop them from communicating.

Reaching the Power Moms

May 20th, 2009

I swear I feel like a broken record.  I remember creating a presentation 20 years ago (before PowerPoint) on why and how marketers ought to target women.  And every year, I read more research and articles on that very topic.  The stats change, but the conclusion is almost always the same:  ignore women at your peril.

Today’s addition to the target women research pile is from Nielsen.  Nielsen has released data on what it is terming PowerMoms.  You know, women like . . . well, like most of the women you know.  PowerMoms work (more than 78% work outside the home), they read blogs, they tweet, and oh yeah, they shop.  Online and off.  They tell others about their favorite purchases through their social networks — both online and off.

And women just want to be heard.  Smart husbands already know this.  Smart marketers are learning that they need to listen to what women want, engage them in a conversation and dialogue about their brand.  Talk with us, not at us.

Lots of great stats in this piece from Nielsen. As if you needed more convincing!

Who’s Got Free Chicken? Pssst . . . it’s not KFC

May 19th, 2009

You may have heard about the big KFC free chicken marketing promotion.  You know the one where Oprah told everybody they’re going to get free chicken (you! and you! and you!) and everyone showed up at KFC’s door expecting — imagine this — free chicken and they were overwhelmed, ran out of free food, and had to stop the promotion.

As my mom say, “it’s a good problem to have” when people are responding so favorably to your marketing that you’re overwhelmed.  Better than the alternative.  Unfortunately, KFC didn’t handle it well (rumor has it their franchisees were not all on board) and is now facing a PR problem.  And not the good kind of problem, Mom.

Unlike, say, Denny’s, which gave away free food and found it to be so successful they did it again.

Chick Fil A Free Sandwich Mondays

Chick Fil A Free Sandwich Mondays

So what’s a fast food restaurant to do?  Give away free chicken!  Or at least that’s what some of the local Chick Fil-A restaurants are doing every Monday in the month of May.  I wouldn’t have known about it except I was craving a milk shake (and no, I’m not pregnant) and Chick Fil-A was on the way.  They had this groovy sign in the drive-thru.  So not as big a promotion as having Oprah tell everyone about it, but I’m sure it’s bringing some folks in on what would otherwise be a slow night.

Which brings me to a marketing point.  Promotions are great for driving traffic or business during off hours.  That’s why minutes cost less during “off-peak” times on your cell phone.  And why Macy’s has a sale during every lame holiday in the winter months when everyone’s broke from Christmas and too cold to go to the mall.

Friends First, Favors Later

May 12th, 2009
Terri and me at my wedding

Terri and me at my wedding

I spoke to a guy today who wanted our help with his social media strategy. He professed to know very little about technology, but is a personable, articulate fellow who networks a lot in the “real” world. (Remember networking events? Boy, those were the days, huh!) I told him that makes him PERFECT for social media because a lot of the same rules apply in the virtual world.  For example, it’s important to be friends with someone before you ask them for a favor. If you just met somebody, you wouldn’t shove your product in their face and beg them to sample it. But online, that is what happens all too often.

People use Twitter and Facebook and LinkedIn for self-promotion and only self-promotion. Not smart. We tell our clients it takes a while for us to build a social networking community for them. We have to engage in conversations, get to know people — then we can ask them for a favor, like checking out our client’s site, or blog posting, or latest news. Better yet, we can ask our friends for a favor that also benefits them, like participating in a promotion or contest.

Seth Godin points out that you market to a friend differently than you do a stranger.  And it’s true. If I tell Terri about this great hairdresser I just tried, she’s pulling out her phone to save his number. That may or may not work with a complete stranger. Depends on if I’m having a bad hair day or not, I suppose.

The point is: friends first, favors later.

The Perfect Mother’s Day Cake (if your mom is Joan Crawford) – Fun on a Friday

May 7th, 2009

So this is my first year as a mother and I’m sure my husband has something great cooked up for me for Mother’s Day (hint, hint, Honey).  Let’s hope it’s not one of these cakes (spotted, as always on the brilliant Cake Wrecks site):

Have a great weekend, Everybody!  Oh, and thanks for bearing with us as we move this blog over to WordPress.  We’re still working out some glitches.

Tweetorial Follow Up: #followfriday

April 24th, 2009
Twittering away during the NTM Tweetorial

Yesterday, we conducted a Twitter Tutorial — what Vesatee dubbed a “Tweetorial” — at the Nirvana Cafe in Roswell, GA.  We had a full house and covered the basics of Twitter:  why you should do it, how to set up an account, get followers, do some research and use it for your business.

Well, it’s Friday and I didn’t tell my Tweetorial students that it’s “FollowFriday” on Twitter.  Every Friday, power users will tweet out the usernames of people they think are interesting and that others might follow.  If you’ve enjoyed someone’s tweets, and you recommend them to your followers, it’s another way to develop your relationship with the person you’re recommending.  And if you’re new to Twitter and looking for people to follow, you might want to follow some of those recommendations.

In the spirit of Follow Friday, I’ll be tweeting out the usernames of the folks who came to yesterday’s Tweetorial, asking my followers to help the newbies out.

To set up your own FollowFriday, simply add the hash tag #followfriday to your tweet, followed by the usernames you’re recommending.  Precede each username with the @ symbol.  Here’s an example:  #followfriday – some of my colleagues @terrijacobsen, @vesatee or my hubby: @dunrungill.

All right, go tweet and enjoy your weekend!

Is it time for you to Tweet?

April 22nd, 2009

We’re often asked by clients and colleagues if they should be Twittering. And of course, our answer is, it depends. Let me ask you a few questions first:

  • Are your customers on Twitter? The answer is probably “not many,” unless your customers are tech-savvy or other marketers. If they are tech-savvy or early adopters, then you absolutely need to be here. (Also consider if your customers will be the next group to get on Twitter; if so, then you might want to jump on ahead of them.) Caution: Twitter’s growth is so explosive; you may answer “no” today but “yes” in just a few months.
  • Is your business reputation dependent on being a leader? If so, then you need to keep up with the latest trends.
  • Is your business large enough that people are talking about you? If so, you need to monitor and participate in the conversations on Twitter.
  • Are your competitors there? What are they talking about? How are they using it to build their business?
  • Is networking an important tool? Twitter, and other social communities, are becoming a new form of networking.

Right now, Twitter is a bit like “Inside Baseball.” It’s not that easy to use at first so that keeps a lot of otherwise casual users away. The folks who are on there have their own Twitterspeak, as they tweet with their tweeps in the Twitterverse (“talk” to their “people” in the “Twitter Universe”). When you first start tweeting, you’re not likely to have many followers.  We’ll discuss that in future Twitter posts.

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